PRIVACY POLICY
Terms & Conditions
Terms and Conditions
Last updated: [01/01/2025]
Welcome to Raven Route Logistics. By accessing or using our services, website, tracking system, or digital platforms, you agree to comply with the following Terms and Conditions. Please read them carefully, as they explain the rights, responsibilities, and obligations of both Raven Route Logistics and our clients.
1. Definitions
“Company” refers to Raven Route Logistics.
“Client” or “Customer” refers to any individual, business, or organisation using our courier, freight, delivery, or logistics services.
“Shipment” refers to goods, parcels, packages, documents, pets, freight, or any item entrusted to Raven Route Logistics for transportation or delivery.
“Fees” refers to all service-related charges paid by the Client for shipping, handling, delivery, insurance, storage, customs support, or any related logistics service.
2. Service Agreement
By booking or confirming a shipment, the Client authorises Raven Route Logistics to transport the shipment from the pickup location to the designated delivery destination.
All shipments must comply with applicable local, state, national, and international shipping regulations.
Raven Route Logistics reserves the right to decline, suspend, delay, or cancel any shipment that violates customs requirements, safety standards, transport regulations, or any applicable law.
The Client is responsible for providing accurate shipment details, including pickup address, delivery address, recipient information, package description, value, weight, and any special handling instructions.
3. Payment and Refund Policy
All service fees must be paid in full at the time of booking, unless otherwise agreed in writing by Raven Route Logistics.
Raven Route Logistics may operate a refund-after-delivery model, where eligible service fees are refunded to the Client after successful completion and confirmation of delivery.
Refunds do not include third-party charges, including but not limited to customs duties, import taxes, government fees, inspection fees, storage fees, or insurance policies issued by companies not directly affiliated with Raven Route Logistics.
Payments may be made securely through approved payment methods, including Credit/Debit Card, Bank Transfer, or authorised Mobile Payment options.
Raven Route Logistics reserves the right to withhold or decline a refund where a shipment is delayed, returned, cancelled, rejected, or undeliverable due to incorrect information, unpaid duties, customs issues, restricted items, or any Client-related error.
4. Liability
Raven Route Logistics takes responsibility for handling shipments with care while they are in our custody. However, the Company shall not be held liable for loss, damage, delay, additional charges, or failed delivery caused by:
Incorrect, incomplete, or misleading address details provided by the Client.
Customs inspection, customs clearance delays, border control procedures, or government agency actions.
Force majeure events, including but not limited to natural disasters, severe weather, accidents, strikes, civil unrest, political disturbances, road closures, or transport disruptions.
Shipments containing prohibited, restricted, undeclared, illegal, fragile, perishable, or improperly packaged items.
Delays caused by the recipient’s unavailability, refusal to accept delivery, or failure to pay required duties or charges.
Third-party carrier delays where external transport partners are involved.
5. Returns and Undeliverable Shipments
If a shipment cannot be delivered due to Client error, recipient refusal, incorrect address, missing contact details, unpaid duties, or failure to comply with delivery requirements, all return shipping costs and additional charges shall be the responsibility of the Client.
Refunds are not applicable to shipments that become undeliverable or are returned due to inaccurate or incomplete information provided by the Client.
Raven Route Logistics may hold, return, redirect, or dispose of undeliverable shipments in accordance with applicable laws, carrier policies, and Company procedures.
6. Claims Process
Claims for loss, damage, delay, or service failure must be submitted within 48 hours of delivery, or within 48 hours of the expected delivery date in the case of a missing shipment.
Clients must provide all required supporting documents, including tracking number, payment receipt, photographs, proof of value, delivery details, and any relevant communication.
Each claim will be reviewed individually. Compensation, where applicable, will be processed according to Raven Route Logistics’ internal policy, shipment terms, insurance coverage, and applicable laws.
Claims may be rejected if the shipment was improperly packaged, misdeclared, prohibited, restricted, or affected by circumstances outside the Company’s control.
7. Prohibited and Restricted Items
Clients must not ship prohibited, illegal, dangerous, or restricted items without prior approval and proper documentation.
Restricted items may include, but are not limited to, hazardous materials, illegal substances, weapons, cash, counterfeit goods, stolen goods, highly perishable items, and items restricted by customs or transport authorities.
Raven Route Logistics reserves the right to inspect, reject, suspend, or report any shipment suspected of violating applicable laws or safety regulations.
8. Tracking and Delivery Updates
Raven Route Logistics may provide tracking information, status updates, and delivery notifications for eligible shipments.
Tracking updates are provided for customer convenience and may be affected by network delays, third-party carrier updates, system errors, customs processing, or route changes.
Estimated delivery times are not guaranteed unless expressly stated in writing.
9. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of the relevant state within the United States of America, without regard to conflict of law principles.
Where services involve interstate or international delivery, additional federal, customs, transport, or international shipping regulations may apply.
10. Acceptance of Terms
By using Raven Route Logistics’ services, the Client confirms that they have read, understood, and agreed to these Terms and Conditions.
Raven Route Logistics — Delivering Beyond Borders.
Privacy Policy
Privacy Policy
Last updated: [01/01/2025]
Your privacy matters to us. At Raven Route Logistics, we are committed to protecting your personal information and maintaining transparency in how your data is collected, used, stored, and safeguarded when you use our website, tracking system, delivery services, or digital platforms.
1. Information We Collect
We may collect the following information when you use our website or services:
Personal Information
This may include your name, email address, phone number, billing address, pickup address, and delivery address.
Payment Information
This may include billing details, transaction information, and payment confirmation details. Payment card information may be processed securely through approved third-party payment processors.
Shipment Information
This may include pickup location, delivery destination, package description, shipment value, tracking number, delivery instructions, and recipient details.
Technical Information
This may include IP address, browser type, device information, operating system, website usage data, cookies, and other analytics information.
2. How We Use Your Information
Raven Route Logistics may use collected information to:
Process, manage, and deliver shipments.
Provide shipment tracking and delivery updates.
Facilitate secure payments, billing, and eligible refunds.
Communicate with customers about bookings, delivery status, inquiries, or service updates.
Provide customer support and respond to complaints or requests.
Improve our website, services, user experience, and logistics operations.
Prevent fraud, misuse, unauthorised access, or illegal activity.
Comply with legal, regulatory, customs, tax, and security obligations.
3. Data Sharing
We do not sell or rent your personal information to third parties.
Your information may be shared only when necessary to provide our services, including with:
Payment processors.
Delivery partners and carrier networks.
Customs authorities and regulatory agencies.
Insurance providers, where applicable.
Technology service providers supporting our website, tracking system, or communications.
We may also disclose information if required by law, court order, government request, regulatory authority, or to protect the rights, safety, and property of Raven Route Logistics, our customers, or the public.
4. Data Security
We take reasonable steps to protect customer information from unauthorised access, loss, misuse, alteration, or disclosure.
Payment transactions may be protected using secure encryption technology, including SSL where applicable.
Access to personal information is limited to authorised personnel, service providers, and partners who require it to perform their duties.
However, no online system, website, or data transmission method is completely secure. By using our services, Clients acknowledge that information is shared at their own risk.
5. Cookies and Tracking
Our website may use cookies and similar tracking technologies to improve user experience, remember preferences, analyse website traffic, and enhance service performance.
Clients may disable cookies through their browser settings. However, some website features may not function properly if cookies are disabled.
6. Data Retention
Raven Route Logistics retains personal data only for as long as necessary to provide services, complete deliveries, process payments or refunds, resolve disputes, meet legal obligations, and maintain business records.
Clients may request deletion of their personal information, subject to legal, regulatory, financial, security, and operational requirements.
7. Your Rights
As a Client, you may have the right to:
Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal data, where legally permitted.
Withdraw consent for certain data uses.
Opt out of marketing communications at any time.
Request information about how your data is used, stored, or shared.
To exercise these rights, please contact Raven Route Logistics using the contact details provided below.
8. Third-Party Links
Our website may contain links to third-party websites, payment platforms, tracking systems, or partner services.
Raven Route Logistics is not responsible for the privacy practices, content, security, or policies of third-party websites. Clients are encouraged to review the privacy policies of any external platforms they use.
9. Updates to This Privacy Policy
Raven Route Logistics may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business operations.
Any updates will be posted on our website with the revised “Last updated” date.
10. Contact Us
For questions about this Privacy Policy, your personal data, or our Terms and Conditions, please contact us at:
Email: privacy@ravenroutelogistics.com
Website: www.ravenroutelogistics.com
Raven Route Logistics — Delivering Beyond Borders.