Returns & Refunds Policy

At Raven Route Logistics, we are committed to providing transparent, reliable, and customer-focused delivery solutions. Our Returns and Refunds Policy is designed to ensure fairness, accountability, and peace of mind throughout every stage of your shipping experience.

1. Refund of Transportation Fees

Raven Route Logistics operates with a client-first approach built on trust, reliability, and service satisfaction.

All eligible transportation fees paid to Raven Route Logistics for facilitating your shipment may be refunded after successful delivery of your package to its intended destination.

Refunds are processed following delivery confirmation, unless otherwise stated in your service agreement or booking terms.

This refund may cover eligible standard handling fees, freight charges, insurance-related fees, and service fees paid at the time of booking.

Payments may be made conveniently and securely through approved methods such as Credit/Debit Card, Bank Transfer, or Mobile Payment options.

2. Additional Refund Eligibility

In addition to eligible transportation fee refunds, clients may qualify for further review or compensation in the following cases:

The shipment is lost or becomes untraceable while in the care of Raven Route Logistics.

Delivery experiences a significant delay due to an operational error on our part.

The package is delivered to the wrong recipient due to a handling or delivery mistake by Raven Route Logistics.

The shipment is damaged while under our direct handling and responsibility.

Refunds or compensation are not applicable where delays, returns, damage, or delivery issues result from:

Incorrect, incomplete, or misleading shipment details provided by the client.

Customs clearance delays, inspections, import duties, or government-regulated processes beyond our control.

Force majeure events such as natural disasters, severe weather, strikes, accidents, political unrest, road closures, or transport disruptions.

Prohibited, restricted, undeclared, fragile, perishable, or improperly packaged items.

Unpaid charges, duties, taxes, or outstanding transportation fees linked to the shipment.

Recipient refusal, recipient unavailability, or failure to comply with delivery requirements.

3. Damaged Shipments

If a shipment arrives damaged, clients should notify Raven Route Logistics within 48 hours of delivery.

To support the claim, clients must provide:

The shipment tracking number.

Clear photographs of the damaged item and packaging.

Proof of payment or booking confirmation.

A description of the damage and how the shipment was received.

Any relevant communication with the delivery agent or recipient.

Each claim will be reviewed on a case-by-case basis to determine eligibility for compensation, reimbursement, repair support, replacement assistance, or service credit.

4. Returns of Packages

If a shipment must be returned due to recipient refusal, incorrect address information, failed delivery attempts, unpaid duties, or incomplete contact details, the sender will be responsible for all return shipping costs and related charges.

Raven Route Logistics does not cover return label expenses or return transportation fees unless this was clearly agreed with the client before shipment.

Returned packages may be subject to additional handling, storage, redirection, or processing fees where applicable.

5. Refund Processing Timeline

Standard eligible refunds will be issued within 4–7 business days after confirmed delivery and completion of internal review.

Additional refunds, compensation requests, or damage claims may take longer depending on the nature of the investigation and the supporting documents provided.

Refunds are usually credited back to the original payment method used at booking. Upon request and approval, clients may also choose to receive shipping credits for future Raven Route Logistics services.

6. How to Request a Refund or Submit a Claim

To request a refund or submit a claim, please contact Raven Route Logistics with the following details:

Shipment tracking number.

Proof of payment, receipt, or transaction confirmation.

Full name and contact information.

Description of the issue.

Photos or supporting evidence, where applicable.

Pickup and delivery details.

Any relevant communication regarding the shipment.

Claims must be submitted within 48 hours of delivery or within 48 hours of the expected delivery date in the case of a missing shipment.

7. Policy Review

Raven Route Logistics reserves the right to review each refund, return, or compensation request individually. Approval of any refund or claim depends on the shipment details, service agreement, supporting evidence, and the circumstances surrounding the delivery issue.

Raven Route Logistics — Delivering Beyond Borders.